Delivery Information

At our online store, we are committed to providing a reliable and transparent delivery experience for every customer. From the moment an order is placed until it reaches its destination, we work to ensure that each parcel is handled with care, professionalism, and clear communication.

How Your Order Is Processed

Once you have completed your order, it is immediately processed through our fulfilment system. Orders are prepared and packed in our dedicated facility, where staff carefully inspect each item to ensure it meets quality standards. Packaging is designed to protect products during transit, minimizing the risk of damage and ensuring that what you ordered arrives in excellent condition.

When your order has been dispatched, you will receive a confirmation of shipment, along with any tracking details available for the chosen delivery method. Tracking allows you to monitor the movement of your parcel as it makes its way to you, giving you visibility of its journey from dispatch to delivery.

Delivery Methods and Carriers

We partner with a range of reputable courier and postal services to fulfil deliveries domestically and internationally. Depending on your location and the nature of your order, parcels may be delivered through standard postal networks or via express courier services. Each delivery method comes with its own set of features, such as tracking, signature requirements, or specific handling instructions.

While many orders will be delivered directly to the address you provide during checkout, certain regions may involve additional handling through local partners. Regardless of the service used, our priority is to ensure that your order reaches you securely and efficiently.

Tracking Your Shipment

For consignments that include tracking, you will receive the necessary reference number once the parcel has left our warehouse. You can use this tracking number to check the status of your delivery on the carrier’s website. Tracking information helps you see where your parcel is at various stages — from initial departure from our facility, through transit hubs, to the final delivery attempt.

Please note that tracking availability may vary by region and by the delivery service chosen at checkout. If tracking is not provided for your parcel, you can still expect delivery in line with the service selected, and our customer support team remains available to assist should any questions arise.

International Deliveries

When ordering products for delivery outside of the country of dispatch, please be aware that your shipment may be subject to customs procedures, import duties, taxes, or regulatory inspections upon reaching its destination. These requirements vary significantly by country and are determined by local authorities.

As the recipient, it is your responsibility to comply with any laws or regulations pertaining to imports in your country. Should customs authorities impose additional charges or hold the parcel for inspection, these processes are beyond our control. We recommend contacting your local customs office for further details specific to your region.

Amendments and Cancellations

Once an order has been submitted and payment has been processed, it cannot be stopped or altered. This applies to changes in delivery details as well as content changes within the order itself. If you need to cancel an order after it has been dispatched, please follow our returns process once the parcel arrives.

What Happens If There Is an Issue?

For situations where parcels are lost, damaged, or incorrectly fulfilled, we have clear procedures in place. You should contact our customer support team with details of the issue, including images if applicable. We will work with you to determine the appropriate resolution, which may include a replacement or refund when circumstances warrant.

In the unlikely event that a parcel is returned to us due to delivery issues — such as an incorrect address or refusal at delivery — we will notify you accordingly. If you wish to reorder any items, this must be done through our online store once stock availability is confirmed.

Summary

Our delivery services are designed to balance efficiency, transparency, and reliability. From order processing to final delivery, we strive to make every step clear and dependable. While exact delivery times and associated charges depend on your location and the service selected, our overall approach ensures that your shopping experience is supported from purchase to doorstep.